Privacy Policy

Last updated: 2026

This Privacy Policy describes how Rockville Restoration Expert ("we," "us," or "our") handles personal information when you visit this website, call us, or send us a message. It covers the website and the calls, emails, and form messages that come through it.

Summary

We collect what we need to respond to you, plan and perform work, and keep this website running. We do not sell personal information. We share it only with services that help us operate, with people you ask us to contact, or when the law requires it.

Information You Give Us

When you call, email, or use our contact form, you may give us:

• Your name, phone number, and email address
• The address of the property that was damaged
• A description of the water problem, plus any photos or notes you choose to send
• Insurance, landlord, or property manager details, if you want us to help with a claim or coordinate access

Please do not send payment card numbers, bank details, or government ID numbers through the form or by email.

Information Collected Automatically

When you visit, our site or its hosting provider may receive basic technical details, such as your browser, device type, approximate location based on your IP address, the pages you view, and the date and time. We use this to keep the site working, find problems, and see which pages are helpful.

How We Use Information

• To answer your questions and requests
• To check whether your address is in our service area
• To prepare estimates and schedule and carry out work
• To keep records of jobs and stay in touch about them
• To support insurance paperwork when you ask us to
• To guard the website against spam, fraud, and misuse
• To meet legal, tax, and accounting requirements

Cookies, Maps, and Third-Party Tools

Cookies are small files that websites store in your browser. This site is built to work without requiring you to accept tracking cookies. Some features, such as the map on our Contact page, come from other providers that may set their own cookies or collect usage data under their own policies. If we add analytics later, we will use them to understand how the site is used and not to identify you personally. You can manage cookies in your browser settings.

When We Share Information

Retention and Security

We keep information as long as we need it to handle your request, document our work, and meet legal and accounting requirements. We take reasonable steps to protect it, such as access controls and secure services. No website or email system is perfectly secure, so share only what you are comfortable sending.

Your Choices and Rights

You may ask what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal and record-keeping duties. You may also ask us to stop sending marketing messages. Depending on where you live, you may have additional rights under your state's laws. To make a request, email us at the address below with enough detail to identify you.

Links to Other Websites

This site may link to or embed content from other websites. We do not control them and are not responsible for their privacy practices, so please review their policies.

Children's Privacy

This website is meant for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Updates to This Policy

We may update this policy from time to time. When we do, we will change the year at the top of this page.

Contact Us About Privacy

For privacy questions or requests, email [email protected], or write to Rockville Restoration Expert, 222 Great Falls Rd, Rockville, MD 20850.